Return & Refund Policy

Thank you for shopping at Sumopack Sdn Bhd. We value our customers and want to ensure you have a satisfactory shopping experience. If for any reason, you are not entirely satisfied with your purchase, the following is our return policy:

Return Window

All items purchased from can be returned within 30 days from the date of purchase.

Eligibility for Returns

To be eligible for a return:

* Your item must be unused, in the same condition in which you received it, and in its original packaging.
* A receipt or proof of purchase must accompany the returned item.

Non-returnable Items

The following items cannot be returned:

* Discounted or sale items.
* Any item that has been opened or used.
* Any item not in its original condition or damaged for reasons not due to our error.


Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your card issuer's policies.


We replace items only if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us.

Return Shipping

To return an item, please ship it to our provided return address. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any shipping costs paid will be deducted from your refund.

For your protection, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.


If you have any questions about our return policy, please contact us We will be happy to assist.